Privacy Policy

Last updated: September 6, 2025

1) Scope

This Privacy Policy explains how Monk Survey (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit our website, create an account, participate in surveys through our platform, contact support, or otherwise interact with our services. By using Monk Survey, you agree to this Policy and to our Terms.

2) Who We Are & Contact

Monk Survey operates an online platform that connects members with third-party research opportunities and rewards. If you have questions or requests about privacy, please contact us at support.monksurvey@gmail.com.

3) Information We Collect

Account & Profile

Name, username, email address, password (hashed), country/region, language, and profile details you choose to provide (e.g., demographics or interests) to help match you to relevant studies.

Usage & Device

Log data (IP address, browser type, pages viewed, timestamps, referral/UTM), approximate location, device/OS info, and security signals (e.g., failed logins, anti-fraud indicators).

Survey Participation

When you open surveys hosted by third parties (offerwalls/research partners), you may be redirected or an iframe may load. We record metadata such as survey IDs, timestamps, status (started/completed/screened-out), and credited points. Survey responses themselves are typically collected and processed by the third-party provider and shared with us only in aggregated or non-identifying form.

Rewards & Transactions

Balance, points earned/spent, conversion to currency (e.g., 100 points = $1), redemption history, selected payout method (e.g., gift cards or supported cash-out channels). Where payouts are delivered by third-party processors, those providers may collect additional information directly from you.

Communications

Messages you send to support, email preferences, and delivery metrics (opens/clicks) to ensure you receive important notices.

Cookies & Similar Technologies

We use cookies and similar tools to keep you signed in, remember preferences, prevent fraud/abuse, and understand site performance. Some third parties (e.g., analytics, offer providers) may set their own cookies when their content loads.

4) How We Use Information

Provide & Improve the Service

To operate your account, match surveys based on profile/eligibility, display balances and history, process redemptions, and deliver support.

Safety & Integrity

To detect and prevent fraud, duplicate or abusive accounts, and to enforce our Terms and community rules.

Analytics & Performance

To monitor feature usage, diagnose issues, and improve reliability and user experience.

Communications

To send service emails (e.g., confirmations, important notices), survey invitations (opt-in), and replies to your support requests.

Legal & Compliance

To comply with applicable laws, regulations, lawful requests, and to establish, exercise, or defend legal claims.

5) Legal Bases (where applicable)

Depending on your location, we may rely on one or more of the following legal bases: (a) performance of a contract (providing the service you requested), (b) legitimate interests (e.g., fraud prevention, service improvement), (c) consent (e.g., certain emails/cookies), and/or (d) compliance with legal obligations.

6) How We Share Information

Survey / Offer Providers

When you access a third-party survey/offer (for example, through an offerwall), we may share identifiers needed to attribute credit (e.g., user ID or hashed identifier) and receive back completion/credit info. Your survey responses are typically collected directly by the third party under their own privacy terms.

Service Providers

Trusted vendors that help us host the site, process logs/analytics, deliver emails, provide customer support tools, detect fraud, or process redemptions. They are bound by obligations to protect your information and use it only for our instructions.

Legal & Safety

We may disclose information to comply with law, respond to lawful requests, or protect rights, safety, and integrity of users, partners, or the public.

Business Changes

If we are involved in a reorganization, merger, or asset transfer, your information may be transferred as part of that transaction.

7) International Transfers

Because our providers and partners may be located in different countries, your information may be transferred and processed outside your home jurisdiction. We take steps designed to protect your information consistent with this Policy and applicable law.

8) Retention

We keep personal information only as long as necessary for the purposes described here, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type (e.g., transaction logs vs. support communications).

9) Security

We use reasonable technical and organizational safeguards to protect personal information (e.g., encryption in transit, hashed passwords, access controls). No system is perfectly secure; please use a strong, unique password and keep your device/browser up to date.

10) Your Choices & Rights

Account & Profile

You can view or update certain account and profile details in your account settings. Keeping your profile current helps us match relevant surveys and reduce screeners.

Email Preferences

You can manage survey invitations and other non-essential emails via unsubscribe links or by contacting us at support.monksurvey@gmail.com.

Access, Rectification, Deletion

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. We may need to keep certain records (e.g., fraud prevention, financial transactions) as permitted or required by law.

Objection & Restriction

Where applicable, you can object to or request restriction of certain processing based on our legitimate interests.

Portability & Consent Withdrawal

Where applicable, you can request a portable copy of the information you provided and withdraw consent for processing that relies on consent.

To exercise rights, contact support.monksurvey@gmail.com. We may request verification before acting on your request.

11) Children’s Privacy

Monk Survey is not intended for children under the minimum age permitted by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

12) Cookies & Similar Technologies

We use essential cookies to keep you signed in and remember preferences; analytics cookies to understand usage; and security cookies to prevent fraud/abuse. Some third-party partners may set cookies when their content (e.g., survey iframes) loads. You can manage cookies through your browser settings; blocking certain cookies may affect site functionality.

13) Third-Party Sites & Services

Our platform includes links to or embedded content from independent third parties (e.g., research/offer providers, payout processors). Their privacy practices are governed by their own policies. We encourage you to review those policies before engaging with their services.

14) Payments, Points & Thresholds

Rewards accrue as points with a simple conversion (for example, 100 points = $1). Minimum redemption thresholds (e.g., $25) and available payout methods are shown in your account and may vary by region/provider. We may adjust conversions, thresholds, and methods from time to time; any changes will appear in your account.

15) Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. Because there is no common industry standard for responding to DNT, our site may not respond to these signals. You can manage cookies in your browser instead.

16) Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, partners, or legal requirements. If changes are material, we will take reasonable steps to notify you (e.g., email or an in-product notice). The “Last updated” date at the top will indicate the latest version.

17) How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

For faster help, include your username and (if relevant) the Survey ID and date.